1. Introduction
Mawid ("we", "our", "us") values the privacy of business owners (SaaS subscribers) and their appointment booking customers. This Privacy Policy details how we handle the collection, isolation, and encryption of business records, staff details, and WhatsApp communication details.
2. Data We Collect
Because Mawid is a WhatsApp-first system, we collect minimal data required to provision booking databases and facilitate notifications:
- Tenant Details: Salon or clinic name, addresses, branches, timezones, and logo files.
- Staff Records: Working schedules, assigned services, leaves, and avatar links.
- Customer Details: WhatsApp phone numbers, customer names, notes, and appointment history. No password registration is required for clients.
- Billing Details: Subscription plan name and reference transaction IDs (processed via direct payment gateway). We do not store raw credit card numbers.
3. Database Tenant Isolation
Every business registered on Mawid is strictly isolated at the database layer (Tenant Isolation). Your customers' names, schedules, staff logs, and billing invoices cannot be accessed by any other tenant or third party. All secrets and API credentials related to your Meta WhatsApp Cloud API credentials are encrypted at rest.
4. How We Use Information
The collected information is processed solely for scheduling calculations and booking notifications:
- Calculating open appointment slots based on staff availability and branch hours.
- Triggering automatic WhatsApp notifications (booking confirmation, reminders, cancellation notifications, rebooking templates).
- Generating dashboard reports for salon analytics (repeat client rates, peak hours, branch revenue reports).
5. Third-Party Services
Mawid integrates with external API platforms to deliver core services:
- Meta Developer Cloud API: Used to receive customer messages and send automated booking status replies.
- Direct Web Payment Gateway: Used for secure subscription checkouts, keeping transactions outside mobile app marketplaces to avoid high store commissions.
6. Contact Us
If you have questions about data processing or database isolation under Mawid, please email jafseelm@gmail.com.