Terms of Service

Review the terms and subscription rules for using the Mawid SaaS booking and operating system.

Last Updated: June 2026•Version 1.0

1. Terms Acceptance

By subscribing to the Mawid platform, registering a business tenant, or configuring a WhatsApp integration, you agree to comply with and be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, clinic, or salon, you warrant that you have authority to bind that entity.

2. Subscription Billing

Subscribers agree to the following billing policies:

  • Direct Web Purchase: In order to maintain affordable SaaS rates and avoid high store commission surcharges, billing is handled directly on our website via direct credit card checkout.
  • Recurring Billing: Subscriptions are billed on a recurring monthly basis. Your card will be automatically charged at the beginning of each billing cycle unless you cancel the plan.
  • Failure to Pay: If a recurring payment fails, we will notify the owner WhatsApp number and email. You will have a 7-day grace period to update payment credentials before the dashboard is temporarily suspended.

3. WhatsApp Cloud API & Integration

To use Mawid, you must connect a valid WhatsApp Business number via Meta Cloud API. You are solely responsible for:

  • Adhering to Meta's Business SDK Terms and policies.
  • Ensuring that message template approvals comply with Meta's quality standards.
  • Preventing spam or sending unsolicited marketing templates to clients who have not explicitly opted in.

4. Service Availability & SLA

We strive to maintain a 99.9% uptime for the booking engine and WhatsApp webhook listener. However, we are not responsible for service outages, message delays, or slot errors resulting from:

  • Outages on the Meta WhatsApp Cloud API platform.
  • Interruption of customer web networks or browser cache issues.
  • Temporary database provider disconnects. We implement automatic offline fallbacks (mock queues and storage) to mitigate local interruptions.

5. Account Cancellation

You can cancel your subscription at any time directly through the business dashboard settings. Upon cancellation, your tenant data will be retained for 30 days to facilitate recovery, after which it will be permanently deleted from our servers.

6. Amendments to Terms

We reserve the right to amend these terms at any time. We will communicate major changes via the WhatsApp Business number linked to your owner account.