1. Free Trial Period
Mawid provides a 14-day free trial on the Growth and Pro plans. When you register a business and purchase a subscription directly on our website, your card will not be charged until the trial period expires. You may cancel your plan at any point during these 14 days and no fees will be charged.
2. Refund Eligibility
Because we offer a 14-day free trial to allow full verification of WhatsApp notifications, AI receptionist logs, and dashboard tools, we do not generally offer refunds after a billing charge has been processed.
However, exceptions are evaluated in the following scenarios:
- Double Billing: If your card is charged twice for the same billing cycle due to a gateway error, we will immediately refund the duplicate charge.
- Failed Activation: If our automated provisioning fail to issue a Setup Token or configure your WhatsApp connection within 48 hours of purchase, you are eligible for a 100% refund.
3. How to Request a Refund
To submit a refund request:
- Send an email to jafseelm@gmail.com with the subject line "Refund Request".
- Include your Tenant ID, Owner WhatsApp Number, Business Name, and the Reference ID of the transaction (e.g. `TX-123456`).
- Briefly explain the issue or failure that prompted the request.
4. Refund Processing Time
Once approved, refunds are processed directly back to the credit card used during checkout. Depending on your bank's operations, the refunded amount will appear on your card statement within 5 to 10 business days.